1. Introduction

Welcome to Numex. By accessing or using our website and services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our site.

Numex is an online store that offers kitchenware and home essentials to its customers. By using our website, you confirm that you have read, understood, and agree to these Terms & Conditions.

2. Definitions

• "We" or "Numex" means our company, our employees, and our partners.
• "You" or "Customer" means any person using our website or services.
• "Products" means all kitchen and home items we sell.
• "Website" means numex.com (or any related domain) and all pages on it.

3. Accounts and security

When you create an account with Numex, you must provide accurate and up‑to‑date information. You are responsible for keeping your password confidential and for any activity carried out using your account.

If you notice any unauthorised activity on your account, please contact us immediately so we can help secure it.

4. Prices and payments

• All prices are shown in Tanzanian Shillings (TZS) or Kenyan Shillings (KES), depending on your region.
• Prices may change at any time, but the price for your order will be the one shown at checkout when you confirm it.
• We accept payments via Mobile Money (such as M‑Pesa, Tigo Pesa, Airtel Money) and bank cards.
• Payment must be completed before we dispatch your products.

5. Orders and delivery

When you place an order, you confirm that all information you provide is accurate and up to date. We aim to deliver your products within the timeframes shown, but we cannot guarantee there will never be delays due to events outside our control.

Delivery times may vary depending on your location. We will keep you updated about your order by phone or email where possible.

6. Returns and exchanges

You may return products within 7 days of receiving them, provided they are unused and in their original condition and packaging. Return shipping costs are your responsibility unless the item is faulty or not what you ordered.

Before sending anything back, please contact us by phone or email. We will give you a return reference and instructions on how to return the product.

7. Warranty and limitations

We work hard to ensure our products are high quality, but we cannot guarantee that every product will be free from defects. If you receive a faulty item, please contact us as soon as possible so we can assist.

Numex is not responsible for any damage caused by misuse of our products. Always follow the care and safety instructions provided with each item.

8. Intellectual property

All content on our website, including text, images, logos, and branding, is the property of Numex or our content partners. You may not copy, distribute, or use our content without our prior written permission.

9. Changes to these terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page. Continuing to use our services after changes take effect means you accept the updated terms.

10. Suspension of service

We may suspend or terminate access to our services for any customer who violates these Terms & Conditions or engages in abusive or fraudulent behaviour. We are not liable for any loss that results from such actions.

11. Governing law

These Terms & Conditions are governed by the laws of the United Republic of Tanzania. Any disputes relating to these terms will be resolved in accordance with Tanzanian law.

12. Contact us

If you have any questions about these Terms & Conditions, please contact us:

• Email: info@numex.com
• Phone: +255 745 737 673
• Address: Dar es Salaam, Tanzania