Introduction

At Numex we respect your privacy and care about how your personal information is used and protected. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you use our website and services.

By using our website, you agree that we may collect and use your information in line with this Privacy Policy.

1. Information we collect

Personal information

We collect the following information when you create an account or place an order:

• Your name: So we can identify you and manage your orders.
• Email address or phone number: So we can contact you about your orders and account.
• Delivery address: So we can deliver your products.
• Payment information: So you can pay for your order (we do not store full card numbers).

Information collected automatically

We automatically collect certain information when you visit our site, such as:

• Anwani ya IP yako
• Aina ya kivinjari unachotumia
• Kurasa unazozitembelea
• Muda uliotumia kwenye tovuti
• Taarifa za kifaa unachotumia

2. How we use your information

We use your information for the following purposes:

• Processing your orders and responding to questions.
• Delivering your products to the correct address.
• Providing customer support and handling issues with your orders.
• Sending you updates about new products and special offers (where allowed).
• Improving our website, products, and services.
• Complying with our legal and regulatory obligations.
• Preventing fraud, abuse, or other harmful activity.

3. Sharing your information

We do not sell your personal data. We only share it in the situations below:

• Delivery partners: We share your address and contact details so they can deliver your order.
• Payment providers: We share payment details with secure payment processors to complete your transaction.
• Legal reasons: We may share information if required by law or to prevent fraud or abuse.
• With your consent: In any other situation, we will only share your data if you agree.

Hatuziuza taarifa zako kwa kampuni nyingine kwa madhumuni ya matangazo.

4. How we keep your information safe

We use a range of technical and organisational measures to protect your information, such as:

• Using modern security technologies (such as HTTPS and encryption where appropriate).
• Storing personal data in secure systems.
• Limiting access to staff who need the information to do their jobs.
• Reviewing our security practices on a regular basis.

However, no method of transmission or storage is 100% secure. We do our best to protect your information but cannot guarantee absolute security.

5. Your rights

Depending on your location, you may have the following rights over your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: You can ask us to delete your account and certain personal data.
• Marketing choices: You can opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us by email or phone using the details below.

6. Cookies

We use cookies and similar technologies to improve your experience on our site. Cookies are small files that are stored in your browser.

You can disable cookies in your browser settings, but some parts of the site may not work properly if you do.

7. Links to other websites

Our website may contain links to other sites that we do not operate. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any personal data.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate we may also notify you by email or a notice on our website.

9. Children

Our services are not directed to children under 18. We do not knowingly collect personal information from children without parental or guardian consent. If you believe a child has created an account on our site, please contact us immediately.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@numex.com
• Phone: +255 745 737 673
• Address: Dar es Salaam, Tanzania